Terms and Conditions

Reserving an apartment on the website https://benapartments.ro/ implies acceptance of the detailed terms of use below. For the proper use of the website, we recommend reading the terms and conditions carefully. https://benapartments.ro/ is managed by BEN PROPERTY MANAGEMENT SRL, a legal entity of Romanian nationality, headquartered at Str. Eroilor nr 35. Ap 1, Sibiu, Sibiu County.

We reserve the right to make changes to these terms and conditions or to the content of the site without prior notice. By accessing the terms and conditions page, you can read the most recent version of these provisions.

Definitions and Terms Ben Apartments – is the commercial name of the company BEN PROPERTY MANAGEMENT SRL, a legal entity of Romanian nationality, headquartered at Str. Eroilor nr 35. Ap 1, Sibiu, Sibiu County, CIF: 45115442.

Seller – BEN PROPERTY MANAGEMENT SRL

Buyer – a natural person / legal person or any legal entity who creates an Account on the website and places an order.

Client – a natural person / legal person who has or gains access to CONTENT, through any means of communication made available by Ben Apartments (electronic, telephone, etc.) or based on an existing usage agreement between Ben Apartments and the Client, and who may require the creation and use of an ACCOUNT.

Site – the domain www.benapartments.ro

Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer, through which the Buyer transmits to the Seller, through the Site, his intention to purchase goods or services from the website.

Goods – any product, including documents and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the Contract concluded.

Campaign – the action of commercially displaying a finite number of Goods with limited and predefined stock, for a limited period of time established by the Seller.

Contract – represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.

Content

all information on the Site that can be visited, viewed, or otherwise accessed through the use of electronic equipment; the content of any email sent to Buyers by the Seller through electronic means and/or any other means of communication available; any information communicated through any means by an employee/collaborator of the Seller to the Buyer, according to the contact details, specified or not by the latter; information related to the Goods and/or the prices practiced by the Seller in a certain period; information related to the Goods and/or the prices practiced by a third party with which the Seller has partnership contracts, in a certain period; data related to the Seller, or other privileged data of the Seller. Review – a written evaluation by the holder or beneficiary of a product or service, an evaluation based on personal experience and the ability of the individual to provide qualitative comments and to state whether the product meets the specifications mentioned by the manufacturer.

Comment – an appreciation or critical observation regarding a Review or another comment.

Question – a form of addressing other Users/Clients/Buyers in order to obtain information about the products on that specific page.

Response – written information transmitted to the User/Client/Buyer who asked a Question on the Site, on the page of a specific product. The Response represents an explanation provided by a User/Client/Buyer to another User/Client/Buyer within a discussion.

Document – these Terms and Conditions.

Newsletter – a means of periodic information, exclusively electronic, namely email (e-mail, SMS) about the Goods and/or promotions carried out by the Seller in a certain period, without any commitment from the Seller regarding the information contained therein.

Transaction – the collection or refund of a sum resulting from the sale of a Good by the Seller to the Buyer, using the services of the card processor agreed upon by the Seller, regardless of the delivery method.

Specifications – all specifications and/or descriptions of the Goods as specified in their description.

Your Registration Obligations In order to make a reservation on the website https://benapartments.ro/, you must enter your data. By using the service, you declare that you will provide true, accurate, current, and complete information about yourself. In case we consider that this obligation has been violated, we reserve the right to block your access to using the service, for a determinate or indeterminate period, without any prior notice.

Payment Methods Payment is made by credit/debit card when placing the online reservation order, by bank transfer, or using a payment link.

If the payment has not been made in full, then the customer will pay the difference at the time of check-in, in cash/credit, at the reception.

Reservation Information The reservation is only finalized upon confirmation of payment. If a client does not show up on the start date of the tent reservation, caravan space, or place and tent, their space will be held until the payment value is exhausted.

Cancellation of Reservation Once a reservation is made, it can be canceled at any time. The money will be refunded to the bank account only if the reservation is canceled at least 48 hours before check-in.

If you decide to cancel the reservation less than 48 hours before check-in, the amount paid will be refunded only if the applicant can prove force majeure circumstances, with supporting documents issued by the authorities in original and a written request for payment refund.

Copyright The entire content of the website https://benapartments.ro/, including texts, images, graphics elements, web graphics, scripts, and any other data, is the property of BEN PROPERTY MANAGEMENT SRL or its suppliers and is protected by copyright law and laws regarding intellectual and industrial property rights. The use without written consent of any elements from the website https://benapartments.ro/ or any elements listed above is punishable under the current laws. To claim intellectual property rights, you can use the email address andrei.benchea@benapartments.ro

Privacy Policy Personal data may be disclosed without your consent in case of disputes regarding payment frauds to the following recipients:

The banks involved in online payments, International Card Organizations, and Service/Product Providers, Authorized institutions, according to the law. In accordance with the provisions of Law no. 677/2001, our clients have the following rights:

The right to information (Art. 12); The right of access to data (Art. 13) – the right to obtain, upon request and free of charge, for one request per year, confirmation that the data concerning them are or are not processed by the data controller; The right to intervention (Art. 14) – the right to request the data controller, through a written request and free of charge, the following: a. rectification, updating, blocking, or deletion of incomplete, inaccurate, or unlawfully processed data; b. transformation of illegal personal data into anonymous data; c. notification of third parties regarding the operations referred to in points a. and b.; The right to object (Art. 15) – the right to object, free of charge and through a written request, for legitimate and legitimate reasons related to their particular situation, that the data concerning them be processed; The right to appeal to justice (Art. 18) – the right to appeal to justice to defend the rights guaranteed by law and which have been violated; The right to complain to the supervisory authority (Art. 25). Limitations on the use of certain distance communication techniques The following distance communication techniques require the prior consent of the consumer:

a. automated calling system without human intervention (automated call); b. facsimile (fax); c. email address (email). The use of other individual distance communication techniques outside those provided above is not allowed if there is a manifest refusal by the consumer.

The list containing the techniques of distance communication:

a. unaddressed print; b. addressed print; c. form letter; d. printed advertising with order form; e. catalog; f. human intervened phone; g. automated phone (automated call, audiotext); h. radio; i. videophone (phone with image); j. videotext (microcomputer, TV screen with keyboard or touch screen); k. email (email); l. facsimile (fax); m. television (teleshopping). By using the reservation service on this website, the user confirms that they are aware that Romanian laws will govern the above terms and conditions and any disputes that may arise between the user and BEN PROPERTY MANAGEMENT SRL. In case of any conflicts between BEN PROPERTY MANAGEMENT SRL and its customers, an attempt will first be made to resolve them amicably within a minimum of 30 working days.

If an amicable resolution is not possible, the conflict will be resolved in the competent court in accordance with the current Romanian laws.

Miscellaneous If any of the clauses above are found null or invalid, regardless of the cause, this will not affect the validity of the other clauses. By placing the reservation order, the customer accepts without objection the terms and conditions of use, the value of which is the same as a valid contract concluded.

By agreeing to these terms and conditions, the customer fully assumes the rights and obligations arising from using the reservation service on the website https://benapartments.ro/