Reservations
Reservations are guaranteed only when payment is made in advance, either by making a prior deposit or using a holiday card.
The reservation term is up to 1 day before the actual check-in or even on the day of check-in itself, depending on availability.
Cancellations
For guaranteed or pre-paid reservations:
If there are no other specified conditions in the written confirmation received from Ben Apartments, then:
The cancellation period for a reservation, without incurring penalties, is seven days before arrival. The deposit paid will be refunded within 30 days of the cancellation request. In case of cancellation and refund of the advance payment, we will charge a handling fee of 25 lei, plus bank commissions. For cancellations made within less than seven days before arrival, or in case of no-show after 19:00 on the day of arrival, the full value of the reservation will be charged, which will be deducted from the paid advance. In case of no-show, the hotel reserves the right to release the room(s) for the rest of the stay.
Reservation Cancellation Procedure
A written request should be sent to andrei.benchea@benapartments.ro at least 3 days before the check-in date. In this case, the property may fully refund the guest the reservation price or the advance payment, as applicable.
Guest Accommodation
Check-in: after 15:00 Check-out: until 11:00
Check-in before 16:00 and check-out after 11:00 will be honored by Ben Apartments depending on its availability at that time. Accommodation is based on presenting an identity document, the voucher (for tourists with bookings made through a travel agency), and completing the registration form. The allocation of tents or accommodation spaces is subject to the hotel’s availability on the day of check-in. For this reason, we cannot guarantee a specific tent or position. Such requests are considered guest preferences that we try to accommodate subject to availability, but no guarantee is provided.
Rates
The rates presented on the website (referred to as Rates) are displayed on the website. To confirm the rate, please send an email to info@benapartments.ro. Rates include VAT. Rates vary depending on the period and type of accommodation chosen. The management of Ben Apartments may modify the periods of special offers without prior notice.
Payment Methods
Ben Apartments accepts cash (Lei), credit cards (Visa, Mastercard, Maestro), and bank transfer (payment is made before accommodation).
Parking Space and Vehicles
Parking is at your own risk. Parking spaces cannot be reserved. Although we take all precautions, we do not assume responsibility for theft or damage on our property.
Safety of Personal Belongings
We do not assume any responsibility for forgotten, lost, or presumed stolen items on the premises of our property or accommodation complex.
Behavior
Excessive drinking, loud sound both indoors and outdoors, or at times that disturb other guests staying are prohibited. Throwing garbage of any kind, including cigarette butts, anywhere other than in trash cans or ashtrays, is prohibited. Likewise, lighting fires of any kind is prohibited.
Smoking
Smoking is ONLY permitted in specially designated areas (terraces).
Policy Changes
The policy may be changed without prior notice. For special offers, the Terms and Conditions may be changed as appropriate. The terms presented in offers cancel, as appropriate, the aforementioned terms and conditions.
In case of non-compliance with one or more restrictions in this regulation, Ben Apartments reserves the right to take legal action for the violation of private property or its internal rules.